Fulfillment: Fulfillment and shipping are two different beasts. You may pay for expedited shipping, but I still have to fulfill the order. I create my products in small batches, so that means that I need time to process your order. That can take 5-7 business days. Once I complete your order THEN I ship it, that's where the expedited part comes in-and that's in the hands of the post office.
Shipping: Dark Moon Esscentuals is a one woman show, however, I try to ship as quickly as possible. I usually ship within 5 to 7 business days and if for some reason shipping will be delayed I will notify you.
Lost/Stolen Items: I am NOT responsible once the package is in the hands of the carrier. So if your package is lost or stolen I cannot take responsibility for that. I will, however, see what could have happened with the post office on my end.
Returns: I am sorry, due to the nature of the product, I cannot accept returns. Please make sure to read the scent descriptions, and product descriptions before you choose.