Shipping & Returns

Fulfillment: Fulfillment and shipping are two different beasts. You may pay for expedited shipping, but I still have to fulfill the order. I create my products in small batches, so that means that I need time to process your order then I ship it, that's where the expedited part comes in-and that's in the hands of the post office. 

Shipping: Dark Moon Esscentuals is a one woman show, however, I try to ship as quickly as possible. I usually ship within 3-5 business days and if for some reason shipping will be delayed I will notify you.

Lost/Stolen Items:  Unfortunately I am not responsible once the package is in the hands of the carrier. So if your package is lost or stolen I cannot take responsibility for that. I will, however, see what could have happened with the post office on my end. 

Returns: Due to the nature of the product, I cannot accept returns. Please make sure to read the scent descriptions, and product descriptions before you choose. If there are issues with the product itself please reach out to me and we can discuss it.